Shop Policies
Payment
Orders are processed through PayPal and Stripe.
Shipping
Orders are shipped several days each week. A shipping confirmation email is automatically generated when a shipping label is created.
USA
$10 flat rate - Depending upon the weight of the order as well as the distance to the shipping address, orders will ship either via USPS Ground Advantage or Priority Mail. A tracking number will be included in the email generated when the order ships.
The shop is set up for $10 flat rate shipping, however, $5.00 will be refunded for orders that consist of one full size skein (or two 50 gram skeins). Please allow up to one business day for the refund to be issued. Single skein orders ship via USPS Ground Advantage.
Be sure your shipping address is correct.
Refunds cannot be given for orders shipped to incorrect shipping addresses.
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Please note: International Shipping is currently unavailable
Order Combining
When possible, multiple orders placed during the same day will be combined and shipped together. Shipping overages will be refunded when the order ships.
Returns
If you would like to make a return, please contact the shop about a return within 7 days of receipt of purchase. Returns will not be accepted for yarn sent back without contacting the shop first. Yarn must be in the same condition in which it was received, i.e. skeined, tagged, unblemished, and odor-free. Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. The refund of the purchase price of the yarn will be issued promptly after the yarn is received and inspected. Please be sure to carefully pack, label, and track your returned skeins.
SALE listings are not eligible for return. These are listings with SALE in the title.
Wholesale
Orange Flower yarn is currently not available for wholesale purchase and is only sold in this online shop.
Dyed-to-Order/Pre-orders/Custom Orders
CUSTOM ORDERS:
I am accepting custom orders on a case by case basis. If you are interested in having yarn custom dyed for you, please send me a message and can discuss options.
Custom orders are usually ready in under 4 weeks.
Privacy
This shop will only use the information you provide, such as name, address, email address, to complete your order. This means creating a shipping label, sending a shipping confirmation email, and responding to your emails.
Please refer to PayPal’s Safety and Security page for more information.
Please refer to Stripe’s Security page for details and more information.
This website is hosted by Squarespace. SSL is enabled.
Newsletters are created and managed with MailChimp. Customers are not automatically added to a newsletter subscription list. Individuals must enter their email address and opt-in by using the newsletter sign-up form. Please refer to Mailchimp’s Security page for more information about their policies.